If I Knew Then What I Know Now…
September 15th, 2009 - byWhen I began working with NCSA after years in coaching at the NAIA, DII, and DIII levels, I was confident I knew everything I needed about recruiting. After all, I had spent countless hours trying to attract student-athletes to my campus, what more did I have to learn about recruiting?
After spending the last few years on the other side of the process, attempting to help student-athletes and their families navigate the recruiting maze and find the right college opportunity, I have learned infinitely more than I expected.
If I could take all the knowledge I have gained working with NCSA, I am confident I would be a much better recruiter as a coach today.
One of the most noticeable trends that I have observed while working with hundreds of recruits a year is the importance they place on personal contact. I am constantly amazed at how much a phone call or handwritten letter can change a recruit’s opinion of a school. I suppose in the current age of email and internet, it has become increasingly easier to send mass letters and questionnaires. Unfortunately, recruits are starting to receive more and more of these form letters and they are beginning to lose their effectiveness.
Student-athletes often enter the NCSA program caught up in the “name game.” They generally want to attend the schools they have heard of, the schools whose games are shown on TV, or the schools their parents attended. While we always provide them a realistic assessment of the appropriate level to target in order to shape expectations, it is an uphill battle that I am sure many of you face as coaches.
As part of our curriculum, we require our student-athletes to maintain an online log of all correspondence between them and college coaches. In addition to tracking the type of correspondence, we also ask them to indicate their level of interest in that program. What I have seen is that any sort of personal correspondence (handwritten letter or postcard, phone call, etc) instantly increase that student-athlete’s interest in attending the program even if it’s not a DI “name” program.
As an example, I recently started working with a young athlete who had strong interest in being matched with DI universities. Although this particular athlete was talented, I strongly believed she should also consider some DII and DIII opportunities based on her academics. Despite her initial hesitations, we agreed to introduce her NCSA Scouting Report to several coaches outside of the DI level. What happened next was very telling…
After receiving numerous form responses from DI coaches, she received two very personal responses from a DII and DIII coach. What was her interest level in those programs? The highest possible! All of the sudden, this young lady was very interested in two programs she had initially ruled out because of the division level they compete in.
As a coach, one of the reasons I succeeded was because I did everything I could to make all my communications with recruits as personal as possible. However, even though I realized the importance of personal contact back then, I don’t think I fully grasped how much it could sway potential recruits until now.
The moral of the story is one that you probably already know, but might not realize how much of a difference it can make: As we continue down the path of email and internet, the value of a personal touch will sky rocket. I encourage you to do everything you can to make all your correspondence with recruits as individualized as possible. It just might make all the difference.
