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Login⁄Password Issue

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Please review the items below and select the one that best represents the problems you are currently experiencing.

I HAVE LOST OR FORGOTTEN MY PASSWORD

I DO NOT REMEMBER THE EMAIL ADDRESS I USED TO REGISTER WITH NCSA

I HAVE HAD MY PASSWORD EMAILED TO ME BUT STILL AM UNABLE TO LOG ON

WHEN LOGGING IN FOR THE FIRST TIME I RECEIVED AN ERROR WHEN TRYING TO CHANGE MY PASSWORD

NONE OF THE ITEMS ABOVE MATCH MY PROBLEM

I HAVE LOST OR FORGOTTEN MY PASSWORD

Please follow these steps to retrieve your password:

  1. Visit the following URL: http://recruit-match.ncsasports.org/fasttrack/ClientForgotPassword.do
  2. Select your sport from the drop down menu
  3. Enter your primary Email address (the one displayed on your NCSA Scouting Report)

The information will be sent to you via email from your NCSA Recruiting Coach and should arrive in five to ten minutes. Once you receive the email with your login information please do the following:

  1. Visit the Student-Athlete Login Section of our website at http://recruit-match.ncsasports.org/fasttrack/login/clientHome.jsp
  2. Select your sport from the drop-down menu
  3. Enter your primary email address (the one displayed on your NCSA Scouting Report)
  4. Enter your password and click Login (case sensitive)
    • If this is your first time logging in enter the temporary password ncsa
    • If this is not your first time enter your personalized password.

If you continue to experience problems logging in after completing all the above steps please escalate the problem for immediate assistance.

I DO NOT REMEMBER THE EMAIL ADDRESS I USED TO REGISTER WITH NCSA

Your primary email address is your logon name to our website. If you change that email address with us at anytime that will immediately change your logon name. If for some reason you cannot remember that email address you will need to contact the Recruiting Coach assigned to you. If you do not know who that is please click here for a listing of phone numbers by sport.


I HAVE HAD MY PASSWORD EMAILED TO ME BUT STILL AM UNABLE TO LOG ON

As the saying goes, "Third Time's a Charm." Please try to login to our site one more time before moving to the next level of support. There are small things done during a login that could cause the system to read your correct information incorrectly.

Before logging in verify these settings and tips:

  • Your CAPS LOCK button is OFF
  • Your NUM LOCK is ON for Desktop Computers and OFF for Laptops
  • Also, remember that passwords are CaSe SeNsiTivE, so however you read the password you must type it that way exactly.
  • Never Try to highlight and paste in your username or password information. Special invisible characters might be accidentally added depending on your operating system.

Using the information in the the email that was sent to you please do the following:

  1. Visit the Student-Athlete Login Section of our website at http://recruit-match.ncsasports.org/fasttrack/login/clientHome.jsp
  2. Select your sport from the drop-down menu
  3. Enter your primary email address (the one displayed on your NCSA Scouting Report)
  4. Enter your password and click Login (case sensitive)
    • If this is your first time logging in enter the temporary password ncsa
    • If this is not your first time enter your personalized password.

If you continue to experience problems logging in after completing all the above steps please click here to escalate your problem and request personal assistance from our IT Staff


WHEN LOGGING IN FOR THE FIRST TIME I RECEIVED AN ERROR WHEN TRYING TO CHANGE MY PASSWORD

When logging into our website for the first time some users may find the following occurring:

  1. You Successfully Login to the website with the temporary password provided to you
  2. You are prompted to change your temporary password to something new
  3. You fill in the old password, New Password and Confirm the New Password and Click OK
  4. Instead of continuing to login the site either locks up or a long string of HTTP CODE ERRORS appear, before you gain full access to the site.
  5. You try to log on to the website again with your temporary password and receive HTTP CODE ERRORS and can do nothing else from that point forward.

This occurs because the system actually completed the password change you had initially submitted, even though it did not give you a confirmation.

To correct this problem please login to the site using your Sport, Primary Email Address and Permanent Password you had previously entered. If you have forgotten that password please CLICK HERE and it will be emailed to you.

Additionally, if for some reason the password you selected is still not working please CLICK HERE and the password we have on file will be emailed to you. It is possible that due to the database error the password may have been written incorrectly or deleted.

If you have tried both the temporary and your new passwords and you are still unable to access the site please click here to escalate your problem and request personal assistance from our IT Staff.

NONE OF THE ITEMS ABOVE MATCH MY PROBLEM

Unfortunately we do not have any information at the moment that can help you solve this problem without attention of our Information Technology Department. Please click here to escalate your problem and request personal assistance from our IT Staff.