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Vinessa Needham, Member Support Lead at NCSA

Vinessa Needham, Member Support Lead

Ball State University
[email protected]
(847) 895-0756

I recently moved back to The Region (Northwest Indiana just outside of Chicago for all the non-local folk) to be near family during this unprecedented time. Finding NCSA was fate! With Headquarters close to home in Chicago, the ability for remote work, and being able to make an impact on athletes and their families is the perfect fit for my experience and passion.

I was previously living in Denver for the past three years, working for the Colorado Rockies. During my time with the Rockies, I served as a Customer Service Representative in the teams Call Center, then transitioned into their Group Sales department as an Administrative assistant before working my way to be the Ticket Services Supervisor. As the supervisor, she troubleshot all ticketing concerns from location, rain outs, mobile education, etc. I also ran the Game Ops for the Rockies High School Baseball Program. Although my main passion is the sport of baseball, I love getting to know fans stories and building a relationship on a deeper level. That was the most rewarding experience of my role.

Prior to my move to Denver, she was Director of Communications and Community Relations for the Fort Wayne Mad Ants of Pacers Sports and Entertainment. My role included being responsible for the teams’ print and social media presence, managing player relations through local and national media outlets, community outreach and appearances and building relationships with the community, local media, and game day staff. She planned and executed our Season of Giving toy initiative through Pacer Cares, donating 5,000 toys throughout the greater Fort Wayne Community.

I began my interest in journalism and publications with sports my freshman year of high school. At the end of my freshman year I was featured for my first sports article. I then became a member of the sports section for the school newspaper her sophomore year and took on skills as a sports photographer my junior year. I was awarded the spot as Sports Editor of the yearbook her senior year.

I graduated from Ball State University with a double major in Telecommunications and Journalism-News and a Sports Studies Minor. During my college career I worked with Cardinal Athletic Media Relations. My duties include filming live games, highlights, recaps, and recruiting videos. I also was involved with editing the videos and posting them on the Athletic website.

Needing an internship to graduate, I accepted a summer apprenticeship with the Lowell Spinners which gave me my firs insight in marketing and community relations. I learned an immense amount about what it takes to work with a professional sports team. After the Spinners season I joined KBK Sports, which is a sports memorabilia company. With KBK I worked numerous auctions at Boston College sporting events and golf outings, setting up displays in a way that made the items appealing to the eye.

I also enjoy being a volunteer helping out with the Angel Food Ministry, Denver Dream Center and the Million Meal Movement in her spare time to further her ties in helping the community. Sports are a huge aspect of her life and she hopes that she can help others feel the same joy through her endeavors in the industry.